Marden Dental Surgery

The whole experience was five star the staff and dentist where excellent would recommend

My dentist, Uzma, is one of the best. She is very knowledgeable, thorough and helpful. My appointments are professional and friendly.

Had to have a tooth out. The whole process was explained carefully beforehand and throughout the procedure the dentist reassured and told me what was about to happen. It was pain free and relatively quick. Very impressed with not just this visit but all my visits over the past few years. Friendly, skilled dentist.

My appointment was cancelled 15 minutes before my appointment due to the dentist being stuck in traffic. The receptionist wanted to cancel my appointment but I explained that I had taken the day off work for this appointment and that I could come in as soon as the dentist got in as I lived less than 5 minutes away. My appointment was the first appointment of the day.

The receptionist agreed to this but 5 minutes later another receptionist rang me and said the appointment was being cancelled. I was appalled that my appointment was cancelled and believe it was because I was an NHS patient and not a private patient. I said I was really upset as I had had to build myself up to go through with this appointment as I am scared of dentists. I never even heard back from the dentist about this! I will never ever go back there!

Had my teeth air polished to get rid of stains, was very pleased with the results and dentist was very caring all the way through the treatment.

If your looking for dental implants or advice, forget it. I had waited 3 months for a referral to a third party professional. When I complained (several time) at the length of time and after my old tooth falling out and a lot of discomfort, BUPA regional manager got involved and booked me an appointment directly, but when I took the day of work to attend, no appointment was registered.

I complained again and was promised a call back from BUPA that afternoon. I'm still waiting 3 days later. Service and customer care is obviously not their priority and they are more cash customer centric.

Have been a patient for years but since becoming a Bupa dentist they have gone downhill fast. Just tried to get to see a dentist as I'm in pain from a broken tooth to be told they can't see me for 16 days! Previously they would see someone in pain to at least minimise the pain even if they don't have the time for a permanent fix.

I arrived two minutes late for my appointment after a 2-hour journey, and the others whom I had scheduled with had only just been seen. The receptionist refused to even look at the possibility of me being seen on the same day, and made me reschedule for a very inconvenient appointment. I am very disappointed; especially when I have been a client for more than 15 years.

The dentist himself was brilliant! But the receptionists should go on a customer service course! Down right rude and disrespectful! I understand the rules of 24 hours notice to cancel appointments but as a mother of 4 children 6 and under and 7 weeks away from giving birth and everyone in the house being struck down with a sick bug how on earth can I give 24 hours notice? Ring to explain to be spoken to rudely and to have the phone put down on me! Not happy!

Fantastic professional service. The dentist explained procedures in detail and carried out works to my complete satisfaction. Would not hesitate to recommend this practice.