Dental Works

Fantastic service! Registered, assessed and received treatment all on the same day. really friendly and helpful Doctors and receptionists, I highly recommend!

Good dentist if you can get to see one. You make an appointment but cannot get any confirmation via email or text even when promised one. If you have a bad memory like me thid is very annoying. Not many NHS dentists now so i am stuck with this poor service.

Dentist was not very helpful, my partial dentures need replacing but he told me to get myself some denture glue. And I also have a tooth that's been injured and is now dying off and discoloured but dentist didn't advise or help in anyway, infact he couldn't wait to get rid of me. Very disappointed

Dentist appoitment today. recieve voice mail to change appoitment from 230 to 345. called dentist to confirm change no one answers Sent email to confirm no reply. just recieved text to say my appoitment is now on for 230. GO FIGURE!. serously considering leaving the reception is a circus i swear.

I mean i would like to give 0 stars but there is no options. I went there with tooth thats chsnging colour and painful, they even did an xray but said its fine, no need to do anything, i went back to my country to see a dentist and said its painful and you could see tooth is changing colour and there was 2 holes next to each other between the teeth that had to be fixed.

I had to pay money to do it in Latvia as NHS dentists were so s*it and didnt care to do it? I should have free dentist service as on mat leave, but instead had no service. What a joke they are sending me texts that my anual or half anual chechneeds to be done. Like anyone is doing anything there!? Shame!

Doctors and staff never clearly inform patient that they are treating them private patient. Once patient reach at reception after treatment, receptionist surprisingly ask or so called do drama " didn't doctor give option and explain?" Two, three of my friends have faced same situation since 4-6 weeks. Patient receive surprise bill at reception with their drama to blame each other. but at the end they earn good money and patient has to pay.

Very disappointed and this should formally investigate by legal authorities, I have so many people faced same issue from this practice. They charged two weeks on my salary just in two filling of my wife by saying it was don't privately, didn't doctor said we are doing with white filling. HOW PATIENT KNOW WHITE FILLING MEANS PRIVATE TREATMENT. HUUUAAAAAH.

Such a shame they don't think others pocket and circumstances. DOCTOR MUST CLEARLY MENTION THAT THIS IS NHS OPTION AND THIS IS PRIVATE. CARELESS AND SELFISH PRACTICE OR SHOULD I SAY NOT FOR POOR PATIENT

Shockingly poor service cannot get throught via telephone to cancel appointment no answer and get disconnected. emailed to cancel no confirmation of cancellation either. Interestinly dental charges increased but service has declined massively.seriously considering leaving. Can't help notice owners reply that they are looking into this. simply employ a another's dedicated receptionist to take calls

I have been coming to this practice for a while now, with my family. Last July (2021) a bit of one of my veneers came off, i was also due to get Married that month. I phoned up etc, couldn't see the person I normally see (managers daughter) so i had to see someone else. The day arrives for my appointment, needles in the gum, drilling noise taking my veneers off (my anxiety was awful), she done impressions etc, said it would be 2 weeks for them to be made, just in time for my Wedding, i thought (temporary veneers put on).

Appointment day comes (needles in gums again) drilling to take Temporaries off. These weren't cheap, once they were done, i went away and with no time, i wasn't happy, they looked slanted, i phone up to make another appointment to see same lady, told her i wasn't happy etc and that i would like to see my dentist (managers daughter), so i booked another appointment in to see her, i went back and forth so many times even with her, the veneers broke, one was shorter than other, needles in gums, drilling to keep taking them off (my anxiety was getting worse) i broke down and cried, i couldn't take anymore, this was September 2021, so i got a refund and went back to the person who originally done them. I really wouldn't recommend this dental surgery in giving you veneers etc. Putting someone through this, it's just awful.

Cant fault my actual dentist SJ he's great but trying to actually get through to the service ton the number they provide is virtually impossible. Sadly this is the only thing that lets the service down, having read previous negative reviews on the same issue it appears this has been going on for the last year or so, the reply is 'we are aware of the situation and the issue is being worked on' again this was the response I had a year ago when i finally got through after numerous attempts.such a shame

Firstly, your staff don't answer the phones and when they do it rings out for ages! I had to call several times before someone answered. When I arrived with my son for our appointments, we had to wait 25minutes before we were called in! Totally unacceptable! No apology offered or explanation as to why it took so long for us to be called. I just add that when you were based at the station I'd been there several times and never waited that long!

Yet if I were late more than 10 minutes, you would have cancelled my appointment. Once we were in the room with the the dentist, we were both out in around 5/6 minutes! What happened to the thorough examinations and checking the glands like you used to do? I felt rushed and ripped off really! No time to ask questions or anything! I doubt we will be returning as the service you provided when you were at the station was far more professional and caring.

What happened to all the nice staff you used to have including the dentists? Not to say our dentist wasn't polite, but I didn't feel the personal service like I used to. Your only saving grace was the polite receptionist who had the pig tails. I'd also like to add how condescending your other receptionist was to a patient on the phone in-front of us other patients.

Good dentist. Parking is free to the left side of the building for 90 mins otherwise pay and display.

Leaving a review because I've had such wonderful treatment and because I've seen there are negative reviews. From the calls, to all staff, nurses and dentists, the several appointments I've had lately have been met with kindness, compassion and too class professional standard! It is also not because I'm a private patient, I have to use the NHS service, and it's all still been really great. I am extremely grateful and appreciative. E. Morton.

Used to be a great dentist, since the move to their new building - rarely are my calls answered (if ever). I'm too busy to continuously call them, phones ring forever. Lost 2 deposits from having to cancel, both times I attempted to cancel days in advance but the phones were not answered. Apparently you can email or text to cancel, which I was only told today and their messages via text say otherwise. To my knowledge, the phone rings forever and never gives an indication that their lines are busy. I will not be returning

Visited today to have my teeth cleaned. To be honest they didn't feel clean after I'd been, they felt rough. On top of this the inside of my lip ended up bruised and bloody, which I didn't notice until I had left the building. I'm sure I shouldn't have ended up in that state. Photos attached. I've stayed with Dental Works because I'd previously been happy with my treatment there.

I'm not overly happy with today's experience and will probably consider using a dentist closer to home in future. I guess if I'd paid 75.00 for the hygienist instead of 41.00 for the dentist to do it, I wouldn't have ended up looking like this.

Very un professional. You all know how taking a dentist appointment is very hard with the wait list. Two times I took an appointment and I had to cancel other things and two times the doctor did not come and I had to re schedule my appointment. I think this clinic takes health issues as a game not as serious as it should be. I will definitely change it and will never recommend it to any one.

Very prompt and efficient. I was looking for the Dental Practice for my two sons and this Practice arranged registration very quickly. Highly appreciate their help! Additional bonus is the free parking.

I had an emergency on the 25.03.2021 and went to Dental Works they were brilliant and immediately accomodate me am so impressed with the staff specially the receptionist lady who calmed me and as well to the Dentist lady you were brilliant. Thank you for such great service and I love the new offices loads of parking available and beautiful inside. If people don't know they are next to Laura Hayley and Travel Lodge in Milton Keynes Thank you Debora Stevens.